Shipping Policy

Thank you for visiting Ape X! We are committed to delivering your athleisure apparel quickly and efficiently. Please review our shipping policy to understand our process and timelines.

Processing Time

All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.

Shipping Rates & Delivery Estimates

Domestic Shipping (U.S.):
- Standard Shipping: 3-7 business days | $5.00 or Free for orders over $50.
- Express Shipping: 1-3 business days | $15.00.
International Shipping:
- Standard International Shipping: 10-15 business days | Rates calculated at checkout.

Please note: Delivery delays can occasionally occur.

Pre-Order Items

If your order contains Pre-Order items, please note that these items will ship together with non-pre-order items in the same order.
Pre-orders typically take 2-4 weeks to fulfill.
Once all items are ready, you will receive a shipment notification with tracking details.

If you need your non-pre-order items sooner, we recommend placing a separate order for those items.

Order Tracking

Once your order has shipped, you will receive a tracking number via email to monitor your shipment in real-time.

Shipping Questions

1. Where do you ship from?
All our products are shipped from Canada and United States.

2. Do you ship internationally?
Yes, we ship worldwide! Rates and delivery times will be calculated at checkout.

3. How can I track my order?
You will receive a tracking number via email once your order has shipped. You can use this number to track your order on our website.

4. What if I haven’t received my package?
If your order hasn’t arrived within the estimated delivery time, please contact us at support@the-apx.com, and we’ll help you track it down.

5. Can I change my shipping address after placing an order?
Yes, if your order hasn't been shipped yet. Contact us immediately at support@the-apx.com to make changes.

6. Do you offer free shipping?
Yes! Free standard shipping is available for domestic orders over $50.

7. What countries do you not ship to?
Currently, we do not ship to [list countries, if applicable].

Customs, Duties, and Taxes

Ape X is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Ape X is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

Shipping Policy Updates

We may update this shipping policy from time to time. Any changes will be posted here, so please check back periodically.